Shipping policy

Last Updated On 17-Apr-2026 
Effective Date 03-May-2024

Order fulfilment:

Orders coming from US, Canada and Mexico are shipped from our US warehouse. All other orders are shipped from our UK warehouse.

UK orders

  • Standard Delivery (3 - 5 business days): £2.99
  • Orders over £45: Free shipping

US orders

  • Standard Delivery: USD $6.95
  • Orders over USD $50: Free shipping

EU orders 

  • Standard Delivery: charges are calculated per Country and will be shown at checkout
  • Orders over 50€: Free shipping

International Orders

  • Standard Delivery: charges are calculated per Country and will be shown at checkout.

Duties & Taxes

If you're ordering products to be delivered to the UK, EU or US there will be no additional import duties or fees. If your Country's customs ask you to pay anything, please don't do it and email us at help@tootilab.com so we can sort it out for you.

If you're ordering products to be delivered in any other Country, whoever your order is addressed to is responsible for all customs costs associated with the import of the products, and will be required to pay any additional charges for international delivery.

These include import duty, formal customs entry, taxes, levies and other charges that apply outside the domestic shipments in the UK, EU or US. If you're ordering products to be delivered to someone else, make sure that they're aware that they'll need to cover this before you order.

Unfortunately we have no control over these charges and cannot offer assistance on these processes. We recommend that you check the import charges applicable in your Country before ordering products to be delivered there.

Because you (or the recipient of the products, if different) will be the importer for all international deliveries of the products, it's your responsibility to check that any products ordered comply with state and federal government import regulations, and that there are no local requirements or restrictions which may affect your goods. Make sure you check this before you order.

If your order gets stuck in customs, you or the recipient will need to contact your local customs office and pay any additional charges or taxes to release the goods. Tooti LTD cannot do this on your behalf.